Shipping policy

Last updated: October 2026

This Shipping & Delivery Policy applies to purchases made through craftifystudio.com, operated by Digital Mastery LLC.

1. Digital Products Only

All Craftify Studio products (SVG bundles, cutting guides, design libraries, and other digital resources) are digital files delivered electronically. No physical product will be shipped, and no shipping address is required for delivery.

2. Shipping Costs

Because nothing is physically shipped, there are no shipping, handling, customs, or import charges on any order.

3. Delivery Method and Timing

After a successful payment, your files are delivered by email to the address provided at checkout, through a download link and/or your customer account. Delivery is usually immediate and in most cases takes no more than a few minutes.

If you have not received your files within 1 hour, please check your spam or promotions folder, then contact us at info@craftifystudio.com and we will restore your access at no charge.

4. Customer Responsibility

It is your responsibility to provide an accurate email address at checkout. If the email address is incorrect, contact us at info@craftifystudio.com with your name and order number and we will resend your files to the correct address.

5. VIP Club Membership

VIP Club Membership benefits are digital and are activated by email after checkout. The membership is billed at $29.99 USD at checkout and $29.99 USD every 28 days thereafter until you cancel. See our Subscription Policy for full billing and cancellation terms.

6. Refunds

Because our products are digital files, they cannot be physically returned. Refund eligibility is described in our Refund Policy.

7. Customer Support

For delivery questions, contact us at:

Email: info@craftifystudio.com
Phone: +1 (762) 349-0406

Our customer support team responds within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Business Address:
Digital Mastery LLC
1866 32nd Place NE
Salem, OR 97301
United States