Refund policy
Last updated: July 2026
This Refund Policy applies to purchases made through cutifystudio.com, operated by Digital Mastery LLC.
We stand behind our products and want customers to feel confident when ordering from Cutify Studio. Because our products are digital files delivered electronically, they cannot be physically returned — but if something isn't right with your purchase, you may request a refund according to the terms below.
1. Digital Product Delivery
All Cutify Studio products (SVG bundles, cutting guides, design libraries, and other digital resources) are delivered electronically. After your purchase, you receive access to your files via download link and/or your customer account.
No physical product will be shipped.
2. 14-Day Refund Window
You may request a refund within 14 days of the purchase date if:
- Your files are defective, corrupted, or cannot be downloaded
- You received the wrong product or the product is significantly different from its description
- You were charged twice for the same order
To begin a request, contact us at info@cutifystudio.com and include your name, order number, order email, and a description of the issue.
3. How to Request a Refund
1. Email info@cutifystudio.com with the subject line "Refund Request — [Your Order Number]".
2. Include your name, order number, order email, and a brief description of the issue (screenshots help us resolve it faster).
3. Our customer support team will respond within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
4. In most cases we will first try to fix the issue — for example by providing a working download link or a corrected file. If we cannot resolve it, your refund will be processed to the original payment method.
4. Refund Processing Time
Approved refunds are usually processed within 5 to 7 business days.
Your bank or card issuer may take additional time to post the refund to your account.
5. Defective or Incorrect Files
If a file is defective, corrupted, won't open, or doesn't match its description, contact us within 14 days of purchase at info@cutifystudio.com.
Please include your order number and, where possible, a screenshot of the issue and the software you are using (e.g. Cricut Design Space).
If the issue is confirmed, we will provide a corrected file, a replacement, or a refund at no additional cost to you.
6. Items Not Eligible for Refund
The following may not be eligible for refund:
- Requests made after the 14-day refund window has passed
- Gift cards
- Items marked as final sale at the time of purchase
- Refunds requested because the product is incompatible with software or machines other than those stated in the product description
- Refunds requested after the files have been successfully downloaded and used, where no defect exists
- Requests that cannot be matched to an order
7. VIP Club Membership Refunds
VIP Club Membership charges are eligible for refund requests within 14 days of the billing date for that billing cycle.
To cancel your membership and avoid future recurring charges, log in to your customer account or contact us at info@cutifystudio.com before your next scheduled billing date. Cancellation stops future charges; benefits remain active until the end of the current billing period.
By placing your monthly recurring order of the VIP Club Membership, you will be charged $29.99 now and every 30 days thereafter until you cancel your subscription. You will receive an electronic notification 5 to 7 days prior to your transaction and a receipt after each successful transaction.
8. Customer Support
For refund or order questions, contact us at:
Email: info@cutifystudio.com
Phone: +1 (762) 349-0406
Our customer support team responds within 24 hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Business Address:
Digital Mastery LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States